FAQ

Frequently Asked Questions

What are wax melts?

Wax melts are scented pieces of wax that are melted in a wax warmer to release fragrance into your home. Unlike candles, they don't have a wick and are flameless when used with an electric warmer.

How long do your wax melts last?

Our wax melts are designed to provide long-lasting fragrance. Scent throw can vary depending on the warmer used and the size of your space, but you can typically expect 8–12 hours of fragrance per cube.

Are your wax melts safe for pets and children?

We recommend keeping wax warmers out of reach of children and pets. If you have concerns about specific ingredients, please contact us and we'll be happy to share our full ingredient list.

What type of wax do you use?

We use high-quality wax in all of our products. For specific ingredient information, please reach out to us via our Contact page.

How do I use a wax melt?

Simply place one or two cubes into the dish of your wax warmer and turn it on. As the wax melts, it will release its fragrance. When the scent fades, allow the wax to cool and harden, then remove and replace with fresh melts.

Do you offer shipping across Canada?

Yes! We ship across Canada. Shipping times and rates will be displayed at checkout.

What is your return policy?

Due to the nature of our products, we are unable to accept returns on opened items. If you received a damaged or incorrect item, please contact us within 7 days of receiving your order and we'll make it right.

How can I contact you?

You can reach us through our Contact page. We aim to respond within 1–2 business days.